Are you passionate about making a difference? Are you motivated by bringing people together and leading for success through your team? Are you service driven and determined to deliver a great experience for everyone who visits?
Longshaw in the Peak District National Park welcomes over 250,000 visitors every year. It offers outstanding wildlife, history, landscapes and a wide range of great experiences. We are currently on an exciting journey to make Longshaw an even more special and welcoming place to all. By maximising our commercial opportunities, including growing our food and beverage and holiday accommodation offer we can achieve more as a charity for conservation and offering great visitor experiences. Working with your team and the wider team, you’ll use your passion for great customer service and leadership skills to drive these changes. We believe that ‘people make places and places make people’ so this is your opportunity to make a real difference.
Come and join us and meet the team at our Recruitment Open Day at Moorland Discovery Centre Longshaw on 9th February 2019. Prompt start at 10am till 12pm. Details can be found on our website.
What it's like to work here
Longshaw is the gateway from Sheffield and North East Derbyshire into the Peak District. It was gifted to the National Trust following a public campaign to save it from development. It is an extremely busy hub with a tea room, shop, holiday cottages and car park. It is also one of our three Peak District Portfolio offices.
The National Trust Peak District vision is that our sites will be the place of choice for inspiring outdoor experiences. We want to enable our visitors to go on a journey of exploration in a landscape that is being actively managed to the highest international standards for conservation, access and wider public benefits.
What you'll be doing
An inspirational leader with a passion for providing an unforgettable experience, you’ll lead a culture of exceptional service, every time for everyone. An advocate for change, you’ll guide the team to grow the commercial, visitor and volunteering opportunities effectively. You’ll be creative and strategic in your thinking and help shape great programming for our visitors including our brilliant learning facility – the Moorland Discovery Centre. Working collaboratively with the wider Peak District portfolio team (particularly the Longshaw ranger service) you’ll deliver the best from our commercial, visitor and membership operations. You’ll create a happy and productive working environment. You’ll work with external partners to ensure our offer considers the needs of the local community around us. This will include current user groups but also audiences who haven’t visited previously. You’ll consider how we can make our visitors’ time at the National Trust more relevant and meaningful for them. Using your commercial mindset, you’ll lead your team of around 20 staff and volunteers (including 4 direct reports) to increase revenue, identify new income opportunities and achieve targets and control costs. You’ll drive ongoing improvements across a set of KPIs including financial budgets, visitor enjoyment and presentation standards, staff and volunteer recommendation measures and operational risk. The stronger the performance of our commercial work the more we can put into our charitable conservation and access purpose where staff and volunteers work as one team.
The typical day is full of pace and holds exciting challenges. As part of the portfolio’s Senior Management Team you’ll support the General Manager’s delivery of all aspects of the Portfolio Business Plan.
In this role there will be a requirement to work regular weekends and Bank Holidays.
Please also read the role profile on our website.
Who we're looking for
You’ll be an experienced customer facing operations manager. You’ll know how to embed a culture of exceptional service while managing and motivating a team. You need to have;
• The ability to make a difference through collaborative working with both internal and external partners
• An understanding of managing and driving financial performance effectively
• Creativity with the confidence to challenge
• The ability to be an inspirational leader and get the best out of diverse teams
• Experience of working with teams to deliver change successfully
• Excellent commercial acumen and the ability to see the wider context
• Excellent communication skills with the ability to influence
• Strong organisational skills with the ability to plan and manage conflicting workloads
Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).
Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.
Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.
All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!
Recruitment Open Day: 10am till 12pm on 9th February 2019
Closing date: 20 February 2019
Provisional assessment date: 27th February 2019